Notifications & email
What it’s for — Craneye watches your workspace and tells you when something needs attention: a dispatch block, a trailer straying off its route, a certificate about to lapse. Notifications arrive in the bell in the top bar and, if you choose, by email.
When you’d use it — you don’t have to go looking for these; they come to you. Use the bell to catch up, and your notification preferences to tune how much reaches your inbox.
Where notifications show up
Click the bell in the top bar (visible from any page) to see your recent notifications, newest first. Each one links straight through to the record it’s about.
What triggers a notification
Craneye raises a notification immediately for things that need timely attention, including:
- A dispatch block or override — someone hit the safety gate, or a manager overrode it.
- A trailer showing sustained route deviation — this one reaches the dispatch desk in real time, while the trip is still running, not after the fact.
- A certificate, permit or site pass expiring or expired.
- A job status change.
- A maintenance breakdown.
- Marketplace lead activity.
- And other events across the workspace as they happen.
Beyond these immediate events, Craneye also runs scheduled sweeps — daily checks that raise anything expiring soon (certificates inside 30 days, site passes inside 30 or 7 days, permits) — which are collapsed into a single digest where you’ve enabled digests, rather than arriving one by one.
Setting your preferences
Every user controls their own notifications, per group:
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Open the Me menu and choose notification preferences.
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For each notification group, choose immediate, daily digest, or off.
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Save. Your choice only affects what reaches you — it doesn’t change who else gets notified.
Who gets what
Notifications are role-routed: Craneye sends each notification to the roles that can actually act on it, not to everyone. A dispatch override, for example, reaches the people who manage dispatch — not the whole workspace.
Common questions
- Why didn’t I get notified about something a colleague saw? Notifications are role-routed — you only receive the ones relevant to what your role can act on.
- Can I turn off email but keep the bell? Yes — preferences are per notification group, and each group’s setting (immediate / digest / off) governs both the bell and email together.
- Will I really know about a route deviation while it’s happening? Yes — that one is real-time to the dispatch desk, unlike the daily expiry sweeps.