Maintenance

What it’s for — Maintenance is your list of work orders: every planned service, breakdown and repair, with its parts, photos and lifecycle. A machine that’s out for maintenance is automatically kept off dispatch.

When you’d use it — when a machine needs work: raise it here, or it’s raised for you (by a due service schedule or a crew breakdown report from the field).

The Maintenance screen

Open Maintenance from the sidebar. Each row is a work order with its card number, type, priority, status, scheduled date and description. Filter by status, priority or type.

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Work orders in one place. 'Run schedules now' raises any preventive services that are due; '+ Raise work order' logs an ad-hoc repair.

How to raise a work order

1. Click + Raise work order.

2. Pick the machine, the type (service, repair, breakdown), a priority, and describe the work.

3. Save. As you work it, update the status, record the parts used and add photos — building a full service history for the machine.

Three ways a work order appears

You can raise one by hand; a due service schedule can raise one automatically; and a crew member can raise one from the field app when a machine fails on site.

Out-of-service = not dispatchable

A machine flagged out-of-service for maintenance is a hard stop at the dispatch gate — it won’t accidentally get sent to a job while it’s being worked on.

Related

Schedules (service intervals) Auto-raise preventive services.

Parts Stock consumed by work orders.

Fleet (assets) The machines being serviced.