Dispatch & the safety gate
What it’s for — Dispatch is where you see your whole fleet’s bookings on one board, and where every machine (and every driver or operator) is checked for safety and compliance before it goes out.
When you’d use it — planning the week, spotting clashes, and any time a machine or convoy is sent to a job.
The dispatch board
Open Dispatch from the sidebar. It’s a grid of machines against days — one lane per machine, with a bar for each job it’s booked on.
The gate is the product
Every attempt to put a machine on a job is checked — a direct assign on the Cranes tab, releasing a convoy, confirming a machine proposed from a quote, whichever screen you use. There’s no path around it.
Tier 1 — hard stops
These block dispatch outright. Only a Manager (or above) can override one:
- Expired or missing statutory third-party inspection or load test certificate
- Expired operator or driver licence for the class of machine
- Expired vehicle registration (Mulkiya) or motor insurance
- Expired required client site pass or HSE induction
- A missing permit where the route or load requires one
- The asset flagged out-of-service by maintenance
Tier 2 — warnings only
These show up but never block:
- Anything expiring within the next 30 days
- Missing optional documents
- Documents that are uploaded but not yet verified
Overriding a hard stop
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On the blocked assignment, a manager (or above) types a reason of at least 20 characters for why it’s safe to proceed.
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The override is stored immutably — it can’t be edited or deleted afterwards.
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It shows up on the job’s Dispatch overrides panel and in the audit log, which is exportable.
Convoys
The same two tiers apply to a whole convoy, not just a single machine — see Dispatch units. If any member of the convoy fails a Tier-1 check, the whole convoy is blocked until it’s fixed or overridden.
Fleet compliance dry-run report
From Dispatch you can generate a dry-run report of what would block across your entire fleet right now, without touching any actual job — with PDF and CSV export. Run it before enabling stricter enforcement, or before a busy week, so nothing catches you out mid-dispatch.
Notifications
Dispatch-blocking events and sustained route deviations notify the dispatch desk in real time, so a block or an off-route trailer doesn’t sit unnoticed.
You’ll meet the gate most often on a job’s Cranes tab — see Jobs for the step-by-step of assigning a machine and handling a block or override.
Common questions
- What if a machine is genuinely safe but a document just lapsed on paper? A manager can override the block with a reason — but the right fix is to renew the certificate so it stops flagging.
- Does the gate treat single machines and convoys differently? No — the same Tier-1/Tier-2 rules apply to both; a convoy just fails if any one member fails.
- Where do overrides show up? On the job’s Dispatch overrides panel and in the audit log — who overrode what, when, and why.